Most parts and repair services are guaranteed for the life of the device. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Secondary issues and other known defects that we were not aware of or problems that are not detectable until after the initial repair are not covered under warranty. The warranty will not cover any device that has been previously repaired, tampered with, or otherwise opened or modified in any way, unless by iDeviceHQ. Accidental damage after you have received the device is also not covered. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case by case basis and are not covered under warranty as we only guarantee paid services. You recognize that iDeviceHQ is an independent, third party repair company not affiliated with any original manufacturer or insurance company.
Return / Refund Policy:
In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device, we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.
Payment Terms and return shipping:
Payment is due within 30 days of repair completion. Devices not paid for within 30 days of the repair completion notification or device not repairable notification may be considered abandoned and used for parts or sold to cover repair costs.